Billing Specialist – Szeged (Afternoon shift, fixed term – maternity cover)


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Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities. 
In this role You will:

  • Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers
  • Resolve billing disputes accurately and within prescribed service level targets
  • Complete billing month end close activities within prescribed deadlines
  • Interface with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to gather information to ensure transactional accuracy
  • Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement
  • Participate in Root Cause Investigation team that utilizes a data driven approach to identify specific problems to drive prevention opportunities
  • Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability
  • Work closely with the Order Fulfillment team to assist in Order to Cash work flow
  • Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including: credit, marketing, supply chain, technical support, product management and sales
  • Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints
  • Monitor distributors’ open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as necessary
  • Spearhead the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables
  • Assist in training distributors on use of financial tools
  • Request and follow up on confirmation of delivery documentation when requested by distributors
  • Adhering with the tasks outlined in the QMS Systems of EBSC
  • Educated to High School Diploma level
  • Minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.
  • 2 years’ experience using service center tools; CRM, SAP or JDE.
  • Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills

Our Partner provides the following environment & benefits to you:

  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement
Location: Szeged

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