Offer & Onboarding Analyst

ES-13968

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In this role You will:
  • Be the first point of contact for employees, line managers and people advisors
  • Supporting full employee life cycle query resolution via live channels e.g. chat and case management
  • Use our operating framework and service enabling technologies to manage queries
  • Create, update, triage and/or resolve cases according to our services commitment
  • Follow defined problem and incident management processes, escalate where necessary
  • Support basic people and culture system(s) navigation
  • Perform initial investigation for technical issues and triage them to the centralized application support team
  • Support proactive project activities
  • Support new joiners, movers and leavers by providing enhanced care services
  • Identify and execute continuous improvements opportunities
  • Support knowledge creation and maintenance
  • Support global change and implementation projects
  • Support cyclical people and culture activities

We have the following requirements:

  • 1-2 years of experience in HR, preferably at multinational companies or shared service centers
  • Fluency in English is must
  • Strong customer and solution focus
  • Problem solving skills are necessary
  • Numeracy and analytical thinking is a plus
  • Ability to work under pressure is important
  • Knowledge of CRM, Microsoft 365 tools would be preferable
  • Knowledge of Workday or other HR data management system is a huge advantage

Our partner provides the following environment & benefits to you:

  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in a stylish office environment
  • Learning opportunities, other development opportunities to craft your career path
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Company laptop
  • Phone for private usage
  • Opportunity to work from home: up to 2 days / week based on team agreement

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