Realtime Communications Expert


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As a Realtime Communications Expert Your primary responsibilities are:
  • Provide technical support to Enterprise customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft Unified Communication products
  • Ability to analyze and interpret data, capture, and trace logs to resolve customer issues in live working environment
  • Write technical articles contributing towards product knowledge base
  • Improve existing systems by analyzing areas of modification with a team or individually
  • Identifying, and correcting network issues. Create technical specifications and best practices
  • Update knowledge and skills regularly through in-house and external courses
The key requirements for the role are:
  • Degrees: University degree in Engineering, Computer Science (or comparable education/experience)
  • Overall experience needed is 6+ years with 4+ years of relevant experience
  • Excellent knowledge of Microsoft Skype for Business/ MS Teams
  • Knowledge of Microsoft Teams, Cloud Voicemail and Direct Routing
  • Excellent knowledge of Unified communications environments with a focus on mobility and demonstrated ability to integrate these tools into existing environments. Certification and design experience in Microsoft Skype for Business and Microsoft Teams a plus
  • Good level of VoIP and SIP knowledge.
  • Experience with Audio Code devices
  • Knowledge of dependent IP telephony devices such as SBA’s and SBC’s
  • English Language Knowledge

These are some of the benefits you will enjoy:

  • Attractive salary & benefits
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
  • Job security: Our Partner guaranteed the job to all employees during pandemic
  • Get in the shape: 24 hours free gym facilities
  • Career growth opportunities: 70%+ of leadership roles fulfilled by internal promotions
  • Best diversity of workplace – 99 Nationalities
  • Opportunity to volunteer in the corporate social responsibility
  • Opportunity to network with 500,000 associates in the organization
  • Work-life balance: Home office opportunities
  • Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others
  • Be part of a real multinational team and environment (90+ nationalities)
  • Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
  • Learn and develop soft and hard skills (1000+ internal training)
Location: Budapest

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