Senior L3/L4 Application Support/Maintenance/Operation Analyst


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In the IT Services area, Our Partner implements the best in class solutions in the Business 4.0 era to enable strong digital foundations for our customers worldwide. We are working with a wide range of technologies and programming languages.
As an Application Support Specialist your primary responsibilities are:
  • Independent and responsible execution of 2nd & 3rd level support for applications, services and infrastructure
  • Resolve Incidents, Problems & Service Requests
  • Project effort estimation of projects according to affordability, effort, feasibility and possible risks from an operational point of view.
  • Prepare and conduct regular service management meetings and prepare recommendations and decision papers for management.
  • Interdepartmental negotiations, coordination, updating and adjustment of SLA (service concepts, support model, maintenance contracts)
  • Responsibility for the independent in-depth analysis and resolution of complex, interdisciplinary technical problems
  • Manage SLAs, handling customer escalations (On call or onsite),presenting regular reports to customers, adhering to contractual terms of customers and coordinating with Technical teams
The key requirements for the role are:
  • Operational Support Systems (OSS),Element Management system (EMS)Networking active and passive probing
  • Unix/Linux with Shell/Perl scripting
  • MS Office
These are some of the benefits you will enjoy:
  • Attractive salary & benefits
  • Pleasant work atmosphere: open office environment, relax rooms, cafeterias, kitchens and terraces
  • Job security: Our Partner guaranteed the job to all employees during pandemic
  • Get in the shape: 24 hours free gym facilities
  • Career growth opportunities: 70%+ of leadership roles fulfilled by internal promotions
  • Best diversity of workplace – 99 Nationalities
  • Opportunity to volunteer in the corporate social responsibility
  • Opportunity to network with 500,000 associates in the organization
  • Work-life balance: Home office opportunities
  • Learning opportunities: Internal learning programs, alliances with LinkedIn learning, Udemy and others
  • Be part of a real multinational team and environment (90+ nationalities)
  • Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
  • Learn and develop soft and hard skills (1000+ internal training)
Location: Budapest

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